The airports are empty. Planes that would typically hold 300 passengers are taking off with just eight. While the world quarantines because of the Coronavirus outbreak, flight attendants are still showing up to work every day with smiles on their faces – albeit more forced than usual. Given the uncertainty in our world and in the airline community, we’re scared. We’re at high-risk for contracting a deadly virus but we’re also afraid of losing our jobs as our industry collapses before our eyes. Our friends and family have become fearful of us and some flight attendants have even been asked not to come home. Flight attendants, pilots, and other airline employees don’t have the option to stay home from work. We are essential personnel doing what we are expected to do during a global pandemic – pushing forward.
Flight attendants are servers, bartenders, babysitters, counselors, and tour guides, yes – but we also often play the roles of firefighters, nurses, law enforcers, and the list goes on. Most people assume that flight attendants are on the plane to serve drinks, snacks, and maybe perform a life vest fashion show – but this career is far more than what the average traveler sees on a daily basis. Our primary purpose on board the aircraft is to save lives if need be. While customer service is a huge part of the gig, it’s by far the least important. Flight attendants are first responders. 90% of our training is focused on safety and emergency procedures while only 10% is spent on service standards. We are safety professionals.
The list of scenarios we are trained for seems endless, but nothing could quite prepare us for just how emotionally and physically draining it would be to face the public at work every day during a global pandemic. According to The New York Times, flight attendants are one of the most at-risk personnel for contracting the Coronavirus and that’s not something to be taken lightly. Now more than ever we are being reminded just how essential flight attendants and the entire airline industry are to the world. When a global crisis occurs, flight attendants are almost always a part of it. We transport medical supplies and COVID-19 testing kits all around the world. We bring sick patients to life-saving treatments. We staff the Civil Reserve Air Fleet in the US to mobilize troops for war. While some think being a flight attendant is all about seeing the world and maintaining a glamorous lifestyle, flight attendants play a much larger role than they’re often given credit for.
Every day we are expected to maintain our composure and greet passengers with a warm smile. At the same time, we are fearing for our own personal health and safety while also questioning whether or not we will have a job at the end of this. These unforeseen circumstances have added yet another layer to an already multi-faceted profession.
Flight attendants are qualified and experienced professionals. Trust that we are taking every necessary precaution we can to keep ourselves, our passengers, and our family and friends safe. If you are traveling, please treat everyone – not just airline employees – with respect. There are people working in airports, hospitals, grocery stores, sanitation departments, public transportation, hospitality, and so many more doing everything they can to keep our world moving. Sadly, many airline employees across the globe have already lost their jobs. Some have even become ill due to Coronavirus. With that being said, please only travel if it’s urgent. While we appreciate the business, now isn’t the time to buy a $20 ticket for a weekend getaway. We’re not out here working simply because we want to, but because we have to, and we will continue working as long as it is expected of us, but please be mindful of the difficult journey we are facing out here. Flight attendants are innovative, we are resilient, but we cannot get through this without your support!