Every time we post “please stop biting flight attendants” on social media, someone in the comments asks who on earth is doing that. This week, we answer with a tour of the most recent viral passenger incidents of the past couple of years, and explain what the videos don’t show about what’s happening behind the scenes: the steps crew take before things escalate, why diversions and restraints are a last resort, and why flight attendants can’t give you the benefit of the doubt near an aircraft door.

Along the way, we dig into the FAA’s unruly passenger numbers, how alcohol becomes a whole-crew conversation the moment a drink is poured, and the exit row briefing that gets people in trouble. Plus, Rich’s chaotic summer of Houston turns (Andrew has officially banned him from the city), a call for five stars on Apple Podcasts, a Galley Gossip story about a flight attendant who blamed everything on her coworker’s zodiac sign, and a heavier-than-usual closing conversation about what these incidents do to the flight crew who endure them.

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