“Flight attendants used to be so much nicer.” We have heard it all before—in this episode, we’ll actually sit with the question instead of dismissing it. The honest answer: sometimes, maybe, but being nice doesn’t mean saying yes to everything, and a lot of what passengers read as rudeness is really just policy enforcement, boundary-setting, or a flight attendant who’s already been ignored by 100 people that day.

We get into real moments from the last few weeks—a maintenance-related reseating that turned into a shouting match, the exhausting experience of working with a coworker who makes offensive generalizations and doubles down when called out, and the psychology of why grown adults get so defensive about a seatbelt. They land somewhere honest: everyone, crew and passengers alike, could probably stand to give a little more grace. Plus, a Galley Gossip story that will make you rethink public grooming forever!

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